Privacy Policy

Last updated: July 29, 2025

1. Introduction

CatchMetrics Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our real user monitoring and performance analysis services.

CatchMetrics Ltd is a company registered in England and Wales (Company Number: 15423136) with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom.

2. Information We Collect

Account Information: When you create an account, we collect your email address, name, and billing information.

Performance Data: Our script collects website performance metrics including page load times, Core Web Vitals (LCP, INP, CLS), third-party script performance data, and browser/device information.

Usage Data: We collect information about how you use our platform, including login times and feature usage.

3. How We Use Your Information

We use the information we collect to:

• Provide our monitoring and analysis services
• Generate performance reports and insights
• Improve our services and develop new features
• Process payments and manage your account
• Communicate with you about our services
• Comply with legal obligations

4. Privacy-Focused Approach

Our monitoring script is designed with privacy in mind. We focus on collecting performance metrics rather than personal information. We generally do not collect:

• Detailed personal information about individual website visitors
• Form data or user inputs
• Screen recordings or session replays
• Data beyond what is necessary for performance monitoring

We strive to minimize data collection to what is essential for providing our performance monitoring services.

5. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), our legal bases for processing personal data are:

• Contract: Processing necessary to perform our services
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws
• Consent: Where you have given specific consent

6. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• To service providers who assist in our operations (under strict confidentiality agreements)
• When required by law or to protect our rights
• In connection with a business transfer or acquisition

7. Data Security

We take the security of your data seriously and implement industry-standard measures to protect it. Our security practices are designed to prevent unauthorized access, disclosure, or loss of your information.

We regularly review and update our security measures to maintain appropriate protection for your data.

8. Data Retention

We retain data according to our service plans:

• Free Plan: 30 days of performance data
• Pro Plan: 90 days of performance data
• Enterprise Plan: Custom retention periods

Account information is retained for the duration of your account plus 7 years for legal and accounting purposes.

9. Your Rights

Under GDPR and UK data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (right to be forgotten)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent where applicable

10. Cookies and Tracking

Our website uses essential cookies for functionality. Our monitoring script does not use cookies or local storage on your visitors' browsers. We do not track users across websites.

11. International Transfers

Your data is processed primarily within the European Economic Area (EEA). Any international transfers are protected by appropriate safeguards such as Standard Contractual Clauses.

12. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. The updated policy will be effective when posted.

14. Contact Information

For any privacy-related questions or to exercise your rights, please contact us at:

Data Protection Officer
CatchMetrics Ltd
128 City Road
London, EC1V 2NX
United Kingdom
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.